africa communications Economy Mozambique telecom

Mozambique’s Vodacom compensates users for dropped calls

Mozambique mobile operator Vodacom has started compensating customers of its prepaid and hybrid plans with MZN 6 of bonus (1 minute free) for each interrupted call due to technical reasons.

These include network failure, wireless interface failure, signal transition failure and unavailability of wireless resources. The MZN 6 bonus per dropped call can be used for calls on-net. Vodacom compensates up to five calls per day.

Source: telecompaper

More info (Portuguese)


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