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Standard Chartered banking on Tanzania’s digital market share - FurtherAfrica
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Standard Chartered banking on Tanzania’s digital market share

Standard Chartered’s Digital Bank on Mobile serves as the Bank’s digital platform and anchor to SC Keyboard and other future capabilities.

The launch comes as a move by the bank to meet the rising demands of the country’s young and digitally-savvy population, the Bank has launched the country’s first Social Banking Solution called SC Keyboard.

“The feature, which is part of the Bank’s newly launched Full Digital Bank on Mobile, allow the Bank’s customers to access a variety of financial services from within any social or messaging platform without having to open the Banking app,” a statement from the bank reads in part.

Launched in Tanzania, Kenya, Uganda and Ghana, the solution is a first for the Bank in Africa and will be rolled out to Botswana, Zambia, Zimbabwe and Nigeria throughout the rest of the year.

Standard Chartered recently launched its digital banks in eight markets across Sub-Saharan Africa with impressive results. In Côte d’Ivoire the digital bank has exceeded initial expectations with 18,000 new account openings, in Uganda the Bank has seen an eight-fold increase in new account openings, whilst in Tanzania the Bank has signed up more new customers since launching in March this year than in the whole of 2018.]

Transfer money in real time

According to the bank, the keyboard-based banking solution allows clients to transfer money in real-time, pay utility bills and instantly check balances from within any social or messaging platform. The unique digital solution can be configured as the default keyboard on any smartphone, making banking quick and seamless for customers who no longer need to log into their SC Mobile app for basic banking services.

Speaking at a press conference to launch the feature, Ajmair Riaz, the Bank’s Head of Retail Banking said that the SC Keyboard is an important milestone in our digital journey.

“It was designed with our clients in mind, as users can now pay their bills, view their account balances and transfer money to their friends or family through any social or messaging platform, be it Whatsup, Instagram, Facebook, Messenger or traditional SMS’s. We want our interactions to be simple, intuitive and seamless and we will remain committed to leveraging the best technology to make banking more convenient thereby enhancing customer centricity and service delivery.” Said Riaz.

SC Keyboard seamlessly integrates into the keyboard of any smartphone, allowing users to access financial services without having to access (login to) the main App. From within any popular chat application like WhatsApp, Messenger, Twitter, LinkedIn and even traditional SMS, users can check their balances, pay bills or send money to any mobile wallet, without having to exit their chat mode. This feature makes financial transactions more accessible, hassle-free and convenient.

According to the Bank’s Head of Technology and Operations, Mr. Christopher Vuhahula, the Bank continues to leverage on its Digital Baking Capabilities given the evolution of the banking landscape as more and more users adopt online and mobile banking into their daily financial activities.

“Our clients nowadays expect convenience, affordability, security and the aspect of lifestyle in the banking activities. They want to be able to open accounts wherever they are, and they want to do so speedily. They also expect to be able to perform more than just banking transaction on their online platforms – they want to be able to pay bills, access information on banking and financial trends, and much more. We will, therefore, continue to leverage on our aspiration of being the digital bank with a human touch.” Mr. Vuhahula said.

Standard Chartered’s Digital Bank on Mobile serves as the Bank’s digital platform and anchor to SC Keyboard and other future capabilities. It continues to give clients practical and attractive options such as a free debit card that is delivered to a location of a client’s choosing; an account with no monthly ledger fees and no need to maintain a minimum balance. The App., called the “SC Mobile Tanzania App” can be downloaded or upgraded via Playstore or AppStore.

Standard Chartered Tanzania Limited first opened its doors to the public in Tanzania in 1917 and, following a period of nationalisation, re-opened again in 1993 as the first foreign bank to obtain a licence under the economic reform programme. We now have four branches – in Dar es Salaam, Mwanza and Arusha.

Our Head Office is located at International House Property, Corner Shaaban Robert / Garden Avenue, Dar es Salaam.

In May 2014, Standard Chartered Bank Tanzania won an award for the Best Internet Bank in Tanzania for its excellent online banking platform.

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