The new guidelines for the simplification process in public administration applicable to the acts and procedures of the bodies and services of Central and Local Government were approved with the objective of reducing bureaucracy, simplifying, integrating and optimising processes that contribute to improving the satisfaction of citizens’ needs and the pursuit of the public interest.
The new guidelines will expedite the practical operation that has been practised in public services until now, in order to facilitate access to certain information. Thus, the main measures foreseen are as follows:
- change to the procedures and formalities to be completed in order to access services;
- the address and contact details of the competent authorities;
- means and conditions of access to registers and databases;
- the possibility of scheduling a visit to the services, when possible;
- discontinuance of the requirement for documents issued by the State in inter-administrative relations, (as an example we have the AGT, where it was dispensed with the printing of the sheet with the NIF and started to use the number of the B.I);
- Unification of documents;
- Integration of services (as an example the Single Counter of the Company where there are several integrated services: Civil Registry, Notary, Social Security, AGT, etc);
- Municipalization of public services;
- Prior authorisation regime;
- Duration of authorization;
- Authorisation procedure and validity period of documents, thus aiming to achieve a more efficient, rational, objective, active and less bureaucratic Public Administration.